Return & Exchange Policy

At Pixiepie, we’re committed to making your shopping experience joyful and hassle-free—even when things don’t go quite as planned.

Exchanges

• No exchange or return will be accepted if the seal is broken or removed.
• We offer exchanges for size or style within 24 Hours of delivery.
• Items must be in unused condition, with original tags and packaging intact.
• To initiate an exchange, email us at contactshop.pixiepie@gmail.com with your order number and reason for exchange and images.

Store Credit (No Monetary Refunds)

• We do not offer refunds to original payment methods.
• If an exchange isn’t suitable, we will issue a store credit equal to the product value (excluding shipping) or any other discount applied.
• Store credit will be issued as a gift voucher or wallet credit, valid for 6 months from the date of issue.

Non-Returnable Items

• Accessories (socks, caps) items are not eligible for return or exchange.

How It Works

• Submit your return/exchange request via email or your customer dashboard.
• Once pickup is initiated, the item must be shipped back to us in its original condition.
• Once inspected, your store credit or exchange will be processed within 7 working days.

Payment Gateway Details:

• Preferred payment gateway- ICICI
• Business bank account details (for gateway setup)
  Account No. 145505006680
  IFCS Code-ICIC0001455
• GST & PAN info (for billing and taxation)
  GST NO.-27AAPCP7613J1ZW
  PAN NO.- AAPCP7613J

Contact & Support:

• Customer support email - contactshop.pixiepie@gmail.com
• WhatsApp number (if support via WhatsApp) - +91 9604000636
• Phone number (optional) - +91 8390260101
• Social media handles (Instagram, Facebook, etc.) –